Store Policies

1. Fine Art Prints (Printful / Other Dropshipping Partners)

Production & Fulfillment

• All fine-art prints are made to order through trusted print partners (such as Printful).

• Once an order is placed, it immediately enters production. Production timelines typically range from 3–7 business days depending on product type and location.

Shipping & Delivery

• Shipping times vary by region and print partner.

• You will receive a tracking link as soon as the order is dispatched.

• International orders may incur customs duties or taxes, which are the buyer’s responsibility.

Returns & Exchanges

Because prints are custom-made for each order:

• All fine-art print sales are final.

• However, if your print arrives damaged, misprinted, or incorrect, please contact us within 7 days with photographs of the issue, and a replacement will be issued at no extra cost.

Cancellations

• Orders can only be cancelled within the first 12 hours.

• After production begins, cancellations are no longer possible.

2. Digital Wallpapers (Instant Download)

Delivery

• All digital items are available immediately after purchase via download link and email.

• Files are delivered in high-resolution formats suitable for desktops/mobile devices.

Refund Policy

• Due to the nature of digital downloads, all sales are final.

• If you experience file corruption or download issues, please reach out — the files will be reissued.

Usage

• Digital downloads are for personal use only.

• Redistribution, resale, or reproduction for commercial or print production is strictly prohibited.

3. Portrait Sessions

Booking & Payment

• A non-refundable retainer fee (X%) is required to secure your session date.

• Remaining balance is due on or before the session day.

Rescheduling & Cancellations

• Sessions may be rescheduled once with at least 72 hours’ notice, subject to availability.

• Cancellations result in forfeiture of the retainer fee.

Lateness & No-Show

• A grace period of 15 minutes is offered. Afterwards, time will be deducted from your scheduled session.

• No-shows forfeit the entire session fee.

Image Delivery

• You will receive a curated online gallery within 2–4 weeks depending on the package.

• Raw/unedited files are not provided.

Usage Rights

• Clients receive personal-use rights to their portraits.

• The photographer retains copyright to all images.

• Images may be used in the artist’s portfolio unless a written privacy request is submitted.

4. Membership Plans (Subscriptions)

Billing

• Memberships are billed monthly or annually (depending on the chosen plan).

• Billing auto-renews unless cancelled prior to the next cycle.

Cancellation

• Members may cancel anytime from their account portal.

• Access to premium content ends at the close of the current billing cycle.

Refunds

• Membership fees are non-refundable, including partial months or unused access.

Benefits

• Each tier includes its own set of features (discounts, BTS content, live sessions, etc.).

• Benefits are subject to change, but members will be notified in advance of any major modifications.

5. Merch (Printful / Other Dropshipping Services)

Production

• Items such as apparel, tote bags, hats, and mugs are printed on demand.

• Production times typically range from 3–7 business days.

Shipping

• Shipping times vary by region and carrier. Tracking is provided when available.

• Some items may ship separately if they are fulfilled in different facilities.

Returns & Exchanges

• Since merch is custom printed per order:

  • All sales are final.

  • Size exchanges or “change of mind” returns are not supported.

• If your item arrives damaged, defective, or incorrect, a replacement will be sent at no cost if reported within 7 days with photo evidence.